Privacy policy

At Chocolate Elk, we respect your privacy as deeply as we respect the craft of making chocolate. This Privacy Policy explains how we collect, use, and protect your information when you visit chocolateelk.com or place an order with us.

What Information We Collect

We collect information you give us directly, such as:

  • Name, shipping address, email, and phone number when you place an order or create an account
  • Payment information (processed securely by our payment provider)
  • Any messages or inquiries you send us

We also automatically collect certain technical information (IP address, browser type, pages visited) to improve our site and understand how people find us.

How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Send order confirmations and shipping updates
  • Respond to your questions
  • Improve our website and customer experience
  • Send occasional emails about new releases or special offers (you can unsubscribe anytime)

Sharing Your Information

We do not sell your personal information. We share it only as needed to fulfill your order:

  • With our shipping carriers (FedEx, UPS, etc.)
  • With our secure payment processor
  • With trusted service providers who help us run our business (e.g., email service, website host)

We may also share anonymized data for analytics.

Cookies and Tracking

We use cookies to make your shopping experience smoother and to understand site traffic. You can manage cookies through your browser settings.

Data Security

We take reasonable steps to protect your information, including encryption for sensitive data. However, no system is completely secure.

Your Rights

You have the right to access, correct, or delete your personal information. Colorado residents also have additional rights under the Colorado Privacy Act. Contact us if you would like to exercise any of these rights.

Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect data from children.

Changes to this Policy

We may update this policy from time to time. Continued use of the site after changes means you accept the new policy.